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42" screen fix hopefully

voiron
03-09-2010, 11:13 AM
I have a 42" Vizio 1080p 240hz lcd tv. The other day, a piece of broken glass from an above light fixture hit the screen. There is a small nick or chip now. It really isn't a big mark. The problem is now that spot on the screen is white. It is worse when the screen goes to black. Does anyone have any Macgyver type fixes for this? Could it be a stuck pixel or two? Maybe something like jscreenfix will work. The tv is only 3 months old. I doubt I could do this as a warranty claim.

ps I tried the search function but had no luck. Another forum I belong to really hassles people if they don't search first.

clearday
03-09-2010, 11:25 AM
The object may have damaged the panel itself and if so, it will spread. If you used a credit card to purchase your tv, some provide a 90 day replacement warranty in case of theft or accident. So check that out with the CS of your credit card if you did use it. Your homeowner's insurance may also cover it if it's over your deductable. Otherwise, call Vizio CS and just tell them the tv has a white dot and what can they do. Good luck.

voiron
03-09-2010, 11:50 AM
The object may have damaged the panel itself and if so, it will spread. If you used a credit card to purchase your tv, some provide a 90 day replacement warranty in case of theft or accident. So check that out with the CS of your credit card if you did use it. Your homeowner's insurance may also cover it if it's over your deductable. Otherwise, call Vizio CS and just tell them the tv has a white dot and what can they do. Good luck.

ah, yes! I never thought of that angle. My parents bought it for us as a anniversary gift, just before Christmas. They used an AMEX fortunately. This should not be a problem to exchange.

clearday
03-09-2010, 11:57 AM
Good to hear. AMEX is very good with the 90 warranty. Hope it works out.

Rick-F
03-09-2010, 11:59 AM
This is a real bummer . . . it sounds like "stuck" pixels as opposed to DEAD pixels. Sometimes if you apply pressure to the stuck pixels-- with your finger and a soft damp cloth, you can unstick them. With the panel OFF, press the affected area, and then turn on the TV, then remove the pressure. If this works, that's great (and it probably won't). If it does not, try again using some "massaging"-- at this point you have not much to lose.

Your best bet is what clearday suggested. This would be covered under your home owners insurance-- but most of us have a $500 - $1000+ deductible . . . not a lot of help. Sometimes running a break in disc/software that displays various colors can help. And some TV have built-in routines (mostly plasmas) to "work" pixels.

voiron
03-09-2010, 01:50 PM
Does someone make protective covers for the front of lcd tv's that don't affect picture quality. I may want to invest after I get my replacement.

PFC5
03-09-2010, 03:19 PM
There are some screens but they will effect PQ. When you consider a replacement you might want to consider a plasma if you think it was more than a fluke and something else might hit the screen. LCD screens are not very tough like plasmas are.

Just something to think about. ;)

Good luck!