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Sony Bravia EX700 Problems ? 1 week old ?!

etienne
03-05-2010, 06:46 AM
Hi everyone,

Is the TV broker already ? I can't believe that only after 1 week it is already broken. I had tons of problems with my old Samsung LCD, which finally broke, and now this 1 week old bravia is giving me this:

http://img.photobucket.com/albums/v235/begin_etienne/EX700/100_0544.jpg

I have tried to google this problem and no one seems to have it.

I'm thinking about a refund. It seems I can't purchase anything "new". I should probably get a model which has proven its reliability.

E-

Loves2Watch
03-05-2010, 07:27 AM
I would suggest exchanging it or getting a refund and replacing it with either a Toshiba Regza LCD or a Panasonic plasma.

etienne
03-05-2010, 07:36 AM
I would suggest exchanging it or getting a refund and replacing it with either a Toshiba Regza LCD or a Panasonic plasma.

Thanks for the suggestion. I will look at the Panasonic S2 series and the Regza !

The more I think about it, the more I want a refund. The picture is great on the EX700, it has tons of features... But I want a reliable TV !!

Dealer Des
03-05-2010, 07:44 AM
Man i just went hrough something similar with 3 count 'em 3 Vizio 55" TV's. Not as bad as your issue but I ended up going with a 55" Samsung.

etienne
03-05-2010, 07:51 AM
Man i just went hrough something similar with 3 count 'em 3 Vizio 55" TV's. Not as bad as your issue but I ended up going with a 55" Samsung.

I feel a bit "stunned" right now. I've had too many problems with HD TVs.

There's a good chance I'll end up with a Panasonic S2 series.

I liked the EX700 better, but when I think about it, the differences are not that great. I feel the S2 will be more reliable, but what do I know ?

Etienne.

Dealer Des
03-05-2010, 07:57 AM
I feel a bit "stunned" right now. I've had too many problems with HD TVs.

There's a good chance I'll end up with a Panasonic S2 series.

I liked the EX700 better, but when I think about it, the differences are not that great. I feel the S2 will be more reliable, but what do I know ?

Etienne.

I was absolutely flabbergasted that 3 TV's in a row new out of box would have dead pixels. I know LCD's are prone to these but only after hours and hours of viewing..... so I feel you.

Loves2Watch
03-05-2010, 08:20 AM
I feel a bit "stunned" right now. I've had too many problems with HD TVs.

There's a good chance I'll end up with a Panasonic S2 series.

I liked the EX700 better, but when I think about it, the differences are not that great. I feel the S2 will be more reliable, but what do I know ?

Etienne.

I think you will love the S2...:)

etienne
03-05-2010, 11:45 AM
I have called the store (Dumoulin in Canada) this morning and they have just delivered and installed a brand new EX700. This is pretty good customer service !

I'll post the details about the issue as soon as they receive an answer from Sony. This could be interesting.

Etienne.

ADDX
03-05-2010, 03:23 PM
I have called the store (Dumoulin in Canada) this morning and they have just delivered and installed a brand new EX700. This is pretty good customer service !

I'll post the details about the issue as soon as they receive an answer from Sony. This could be interesting.

Etienne.

That is great that they replaced it in one day. Seems like you had a stroke of bad luck with your television though. Hope all goes well with it. Especially since I'm considering going for a EX model myself.

etienne
03-05-2010, 03:29 PM
That is great that they replaced it in one day. Seems like you had a stroke of bad luck with your television though. Hope all goes well with it. Especially since I'm considering going for a EX model myself.

I have asked for either a replacement or a refund. I could not accept a repair ! I was a bit harsh on them but I had the TV for only 6 days. According to Canadian laws, they couldn't refuse to give me a refund, so they had little choice.

ADDX
03-05-2010, 03:37 PM
I have asked for either a replacement or a refund. I could not accept a repair ! I was a bit harsh on them but I had the TV for only 6 days. According to Canadian laws, they couldn't refuse to give me a refund, so they had little choice.

You were harsh understandably so. Something like that shouldn't happen so early. Why didn't you want a repair? It had the natural warranty, right? Keep us updated. It would he a shame if the same thing occured

clearday
03-05-2010, 03:45 PM
Etienne,

Do you have a good surge suppressor on your tv? Do you have any other electrical problems in your home? I'm just wondering if you have some electrical issue which may be affecting your tvs. Tons of problems with a Sammy and then this on a new Sony. Bad luck possibly, but maybe something is not right with the power in your house. Just a thought. Hope your new tv works out great.

etienne
03-05-2010, 03:45 PM
You were harsh understandably so. Something like that shouldn't happen so early. Why didn't you want a repair? It had the natural warranty, right? Keep us updated. It would he a shame if the same thing occured

I felt like I was stuck with a lemon... I understand electronics can break but the TV having problems in such a short period of time sounds completely unreasonable.

I'll keep you posted !

Etienne.

etienne
03-05-2010, 03:49 PM
Etienne,

Do you have a good surge supessor on your tv? Do you have any other electrical problems in your home? I'm just wondering if you have some electrical issue which may be affecting your tvs. Tons of problems with a Sammy and then this on a new Sony. Bad luck possibly, but maybe something is not right with the power in your house. Just a thought. Hope your new tv works out great.

Thanks for the suggestion ! I'm not sure if I have a good surge suppressor. I will check that out and purchase one just to be safe. I did have problems with the Sammy before I have moved in my house, so this may be a coincidence.

Etienne.

MOD
03-05-2010, 03:58 PM
Thanks for the suggestion ! I'm not sure if I have a good surge suppressor. I will check that out and purchase one just to be safe. I did have problems with the Sammy before I have moved in my house, so this may be a coincidence.

Etienne.

With the high cost of our electrical toys, not having a Good surge protector is foolish, invest in a high quality unit as this is not an area to go for cheap!

ADDX
03-05-2010, 04:04 PM
With the high cost of our electrical toys, not having a Good surge protector is foolish, invest in a high quality unit as this is not an area to go for cheap!

I'm curious, does any surge protector work? Just as long as the television isn't plugged directly into the wall? Or does someone need to buy a fancy surge protector?

Loves2Watch
03-05-2010, 05:48 PM
I'm curious, does any surge protector work? Just as long as the television isn't plugged directly into the wall? Or does someone need to buy a fancy surge protector?

Yes, just about any will do but I prefer to use a UPS. More protection that way for all of my valuable equipment.

ADDX
03-05-2010, 06:41 PM
Yes, just about any will do but I prefer to use a UPS. More protection that way for all of my valuable equipment.

Thanks for the info. I was seeing some protectors go up to around $80 and wasn't sure if it was absolutely necessary or not.

PFC5
03-06-2010, 07:44 AM
These should be good enough without paying a lot:

I use the Cyberpower model that has 3600 joules.
http://www.amazon.com/CyberPower-880-8-Outlet-Surge-Suppressor/dp/B00008YMEV $13.00

Or this:
http://www.amazon.com/Tripp-Lite-TLP810NET-Suppressor-Transformers/dp/B00005T3Q2/ref=pd_cp_e_3 $36.00

MOD
03-06-2010, 09:20 AM
Thanks for the info. I was seeing some protectors go up to around $80 and wasn't sure if it was absolutely necessary or not.

Think about the replacement cost of your system, and then the prices won't seem as steep. If your protection fails you only get once chance, is it worth saving a few bucks now??

ADDX
03-06-2010, 01:47 PM
These should be good enough without paying a lot:

I use the Cyberpower model that has 3600 joules.
http://www.amazon.com/CyberPower-880-8-Outlet-Surge-Suppressor/dp/B00008YMEV $13.00

Or this:
http://www.amazon.com/Tripp-Lite-TLP810NET-Suppressor-Transformers/dp/B00005T3Q2/ref=pd_cp_e_3 $36.00
Thanks. What exactly is it that makes a surge protector good. The number of joules it deals with? I never knew how important the surge protector was before. Right now I have a regular Dynex surge protector.
Think about the replacement cost of your system, and then the prices won't seem as steep. If your protection fails you only get once chance, is it worth saving a few bucks now??
That's true. Better to pay a few extra bucks now rather than replacing hundreds in equipment.

skamp2
03-06-2010, 07:50 PM
These should be good enough without paying a lot:

I use the Cyberpower model that has 3600 joules.
http://www.amazon.com/CyberPower-880-8-Outlet-Surge-Suppressor/dp/B00008YMEV $13.00

Or this:
http://www.amazon.com/Tripp-Lite-TLP810NET-Suppressor-Transformers/dp/B00005T3Q2/ref=pd_cp_e_3 $36.00

I own a Cyberpower gaming computer. They make great stuff! :thumbsup: