VIP 722 DVR Problems?

We were watching football today and then all the sudden the screen went blank. The fan was running constantly with no picture and I couldn't get any tv to show anything. I called Dish and they said it was a receiver malfunction and are going to send a new one. This is only two weeks old, anyone else had any kind of problems like this?

I don't know if this is what happened, but the system will shutdown on a schedule you set up with the "Preferences" option in the MENU. I have mine set up to do that at 2 AM every day, and the feature supposedly allows for downloading updates and Program Guide information.

You may want to check what time is set up for this (using "Preferences" option, number 8, in the MENU).

I don't know if this is what happened, but the system will shutdown on a schedule you set up with the "Preferences" option in the MENU. I have mine set up to do that at 2 AM every day, and the feature supposedly allows for downloading updates and Program Guide information.

You may want to check what time is set up for this (using "Preferences" option, number 8, in the MENU).

I wouldn't be able to check it. I have no picture. The TV 1 light would come on for about 10 seconds (no picture) and then shut off. The fun was running very loudly and wouldn't shut off.

Sounds like your hard drive failed. You need to call Dish.

Sounds like your hard drive failed. You need to call Dish.

You wouldn't think it would be something major like that, its only 3 weeks old, but who knows. Called them this afternoon, they are sending me a new one out. Tried to get a free month of service out of them, but they are only going to prorate it out 10 days.

Well, got my new receiver and hooked it up. Everything seems to be back in working condition. When I was on the phone with the tech getting it set up, she said it sounded like the hard drive failed on my original receiver. Sent the old one back today. Now I have to wait and see if they pull a fast one on me and say they didn't receive it. They did that to my brother and the ups store said they have received complaints from people stating Dish has charged them for a receiver that they never received back, but in reality, Dish did receive and and were still trying to charge them for it. He never paid it for 2 months and it eventually went collections. He called the collections agency and told them the entire story and what do you know, the charge went away. Should be interesting.

Well, got my new receiver and hooked it up.
Does the location, of your receiver, provide good ventilation?

Does your area have any weird power issues with brownouts?

Does the location, of your receiver, provide good ventilation?

Does your area have any weird power issues with brownouts?

Yep, it was sitting on a glass tv stand with over 1 foot of space on the back and a lot of space on all the other sides. Never noticed any power issues.

For the past month I have had the same problem with losing the picture and the system not rebooting properly. After 10 - 60 minutes of standard troubleshooting (power switch, disconnecting power cord) the receiver reboots and operates fine. But this rebooting problem returns every day! I have had 4 Vip 722 receivers replaced, power lines tested, all antenna cable and antenna components replaced, and only 4 hours after a remanufactured receiver was installed today, I am having the same problem. The tech today said that the next time they will install a Vip 722K. Has anyone had similar problems and a solution? Thanks for any help.

My 722 is only 2 weeks old and already the DVR timers are vanishing. Well, the timers are still listed, but nothing is scheduled to record, even though we have more than 40 timers set. I've had to go through and redo every single timer. Anyone else ever have this problelm?

My 622 got stupid once.

Didn't record "House" even though there were new episodes on.

Timer was still there but no shows listed.

When I deleted the current timer and setup another one...then all the shows, showed up.

Weird.

My 622 got stupid once.

Didn't record "House" even though there were new episodes on.

Timer was still there but no shows listed.

When I deleted the current timer and setup another one...then all the shows, showed up.

Weird.
Close to Kansas! Yeh, My 722 records and establishes timers without my input. Yahoo!!!

We were watching football today and then all the sudden the screen went blank. The fan was running constantly with no picture and I couldn't get any tv to show anything. I called Dish and they said it was a receiver malfunction and are going to send a new one. This is only two weeks old, anyone else had any kind of problems like this?

I had this same thing happen to me this past Tuesday. The box reset itself and kept resetting a half dozen times. It eventually did not come back on and the fan would just run constantly with the green light going on and off. They sent me a new receiver yesterday and the same thing happened. It started resetting within 5-10 minutes of the setup process which took Dish over an hour to get me a picture. I switched outlets to verify my surge protector wasn't the issue and that did nothing. A tech is coming out tomorrow with another receiver. I am really frustrated. I just bought a new Plasma and can't even watch the baseball playoffs. Please advise on any possible causes or solutions?

I had this exact same problem with an interesting solution. After 4 VIP 722s were installed and replaced for this problem, all antenna wiring was replaced, and a new ground wire installed--all free by Dish techs. The problem turned out to be due to HDMI cables not syncing correctly. I upgraded to expensive HDMI cables and the problem continued. Finally, I switched from HDMI to component cables. There has been no degradation in picture quality and no further receiver problems of any type.

I had this exact same problem with an interesting solution. After 4 VIP 722s were installed and replaced for this problem, all antenna wiring was replaced, and a new ground wire installed--all free by Dish techs. The problem turned out to be due to HDMI cables not syncing correctly. I upgraded to expensive HDMI cables and the problem continued. Finally, I switched from HDMI to component cables. There has been no degradation in picture quality and no further receiver problems of any type.

There is no difference what so ever from a $2 HDMI cable that is 1/16" dia and a $100 3/8" dia rip off monster cable. Digital is digital. Unless you go more than 50 ft or so then you will need a better Monoprice type cable never a Monster price. You probably just had a bad cable. Monoprice has the best cables & prices out there.

FWIW, probably not much. Last night my 722K totally ignored any remote commands from my Harmony or Dish remote. Commands only worked from the front panel.
Did a reboot and everything went back to normal. First time for everything I guess.

I am f*cked, too :mad:... My 622 got corrupted I guess... I don't have any problem sending it back but I gonna lose a lot of recording on that receiver... Is there any way to save stuff from my 622 receiver???... I also afraid I will have the same issues I had with these f*ckers from Dish a couple years ago... They claimed they never got the receiver and charged my credit card 200.00 dollars... They gave me my money back after I demanded to check their records... The guy called the warehouse and in fact they had received the receiver back... It's just the hustle to call them that really bothers me...

Update at 12:12 am 10/23/09

I just called Dish (apparently I called The Phillipines)... Talked to technical support, dude told me to plug and unplug the receiver even though I told him receiver was making a loud noise inside and the disk might be corrupted (you would think they should know better)... After a few minutes, he told me they are gonna replace the receiver and send me a new one... I told him that I wanted to get the 722 receiver, he told me it was OK but with a 24 months commitment, I said "no thanks"... I told him to just send me a 622 receiver, then it got interesting... They wanted to charge me $14.99 to get new receiver and he gave me some BS reason why they charge that... At this point, I had enough of this phillipino guy with a indian accent, I went on and told him they didn't charge me when they replaced it a few years ago and they are gonna start charging me now... He backed down and gave a credit fee (he knew they are not supposed to charge customers), so I am getting a new receiver for free as it should be along with a prepaid box to send bad receiver back... I also asked him to adjust my account because I can't watch TV, he gave me one week credit (fair enough)... The bad news, I am without satellite and HD for the next 5 days, at least I have basic cable as a backup (it comes with Comcast Roadrunner)...

Here's a nightmare scenario:

When we inevitably step from this world to the next, we may hope to leave legacies for those we love. An obligation to pay for satellite television service is likely not among them.

Yet that's exactly what AARP member Jayne Sakoda and her family were saddled with following her uncle's death. His one passion was watching Los Angeles Lakers basketball, Sakoda wrote me from Cerritos, California. So in May Sakoda's husband ordered Dish Network for her uncle at his assisted-living facility, since he couldn't do it himself. Regrettably, he died less than two months later, yet Dish Network refused to cancel the contract in Sakoda's husband's name. The company wouldn't even let the Sakodas transfer the two-year subscription—worth almost $1,000—to another account.

While the policy is rarely detailed in customer agreements, companies selling services by subscription often cancel them without penalty in the event of a customer's death. Unless Dish Network believed the whole family lived in the care facility, it seemed that the customer-service department had a lapse of common sense. Going on that assumption, I contacted Dish Network. Four days' worth of e-mails and phone messages went unanswered until I tried Robin Zimmerman in corporate communications, whose name I found on a press release on Dish Network's website. (When customer service doesn't help, dig online for a different phone number.) She cleared things up in a day, apologizing to the Sakodas, canceling the charges, and disconnecting the service.

Was it a case of temporary insensitivity or a misbegotten policy? Despite the reversal, Dish Network never offered a clear explanation.

http://www.aarpmagazine.org/money/on_your_side_ND09_eternal_satellite_bill.html

Nothing like customer service at it's best!

I just got my replacement receiver... I installed it, did all updates but had to call Dish to activate receiver... Somehow it didn't work when I tried to activate it online... I am back to normal... I hope this receiver last me for at least a couple years...

Ohhh I forgot, I have to make sure I send bad receiver back so those f*ckers at Dish don't try to charge my credit card...

I hope I have better luck then most of you have had with Dish.
I've been with them for years and usually have had good luck,
The optical audio out has stopped working, I've been putting off calling but I miss the great sound.

Good luck everyone

Phil :helpme

Make sure your toslink cable is plugged in firmly on the back of both units.