Caller ID feature not working

Just got my phone service switched from AT@T to Time Warner VOIP. I didn't have caller ID with my old AT@T service, but do have it now with TW. After the install, the TW tech tested it by calling my number from his cell, and the ID came up on my home phone without problem.

After he left I changed the setting on the 722, to enable the on screen caller ID function. I called my home phone with my cell, and no caller ID appeared on the TV screen.

I ran the 722 diagnostic test, to check the phone connection and it passed.

I called DN service and a very nice lady walked me thru her script of steps to troubleshoot the problem, but nothing worked. Any ideas of what to do besides replacing the 722?

Replace the 722, hardly. It is a problem with VOIP communicating with the Dish receiver. Fairly common for VOIP.

Replace the 722, hardly. It is a problem with VOIP communicating with the Dish receiver. Fairly common for VOIP.


I fixed the problem, just not sure why what I did solved it. The fix itself was much easier to do, than to explain, so bear with my long winded, probably very confusing post.

I forgot to mention in my OP, that since I don't have a phone jack near my 722, I am using one of those EZ Jack boxes, that enables connectivity of a phone line through the power lines in the house.

I had the base unit of the EZ jack connected to a wall outlet in a bedroom that was close to an existing wall phone jack. I had a corded phone nearby, and only one phone jack, so I used one of those "one into two" spiltter type connectors to give me the ability to plug in the corded phone and the EZ Jack base unit to one wall plug at the same time.

Just for the heck of it, I was going to try plugging the EZ jack base unit into an outlet in another room, that also had a phone plug nearby, just to see if that made a difference.

When I unplugged the base unit, to make the switch, I noticed it had 2 modular jacks, one for the incoming phone line, and another for plugging in a corded phone, thus eliminating the need for spiltting one wall connector jack into two.

Just for the heck of it, I unplugged the corded phone from the spiltter, and plugged it directly into the EZ jack phone connector, and what do you know, the caller ID popped up on the TV, just like it should.

It appears the EZ Jack does not like to "share" it's input with another phone, at least not when using it with caller ID.

I fixed the problem, just not sure why what I did solved it. The fix itself was much easier to do, than to explain, so bear with my long winded, probably very confusing post.

I forgot to mention in my OP, that since I don't have a phone jack near my 722, I am using one of those EZ Jack boxes, that enables connectivity of a phone line through the power lines in the house.

I had the base unit of the EZ jack connected to a wall outlet in a bedroom that was close to an existing wall phone jack. I had a corded phone nearby, and only one phone jack, so I used one of those "one into two" spiltter type connectors to give me the ability to plug in the corded phone and the EZ Jack base unit to one wall plug at the same time.

Just for the heck of it, I was going to try plugging the EZ jack base unit into an outlet in another room, that also had a phone plug nearby, just to see if that made a difference.

When I unplugged the base unit, to make the switch, I noticed it had 2 modular jacks, one for the incoming phone line, and another for plugging in a corded phone, thus eliminating the need for spiltting one wall connector jack into two.

Just for the heck of it, I unplugged the corded phone from the spiltter, and plugged it directly into the EZ jack phone connector, and what do you know, the caller ID popped up on the TV, just like it should.

It appears the EZ Jack does not like to "share" it's input with another phone, at least not when using it with caller ID.


Glad to hear that you resolves the issue. Have fun with Dish HD, I do....

Glad to hear that you resolves the issue. Have fun with Dish HD, I do....

I know it's kind of silly to be concerned if this feature works or not, but it's kind of neat to see the box pop up on the screen when the phone rings. There is one aspect to it that is a practical advantage for me. The ID that pops up on my 50" plasma is much easier for my old eyes to see than that tiny LCD screen on the phone. :)

I know it's kind of silly to be concerned if this feature works or not, but it's kind of neat to see the box pop up on the screen when the phone rings. There is one aspect to it that is a practical advantage for me. The ID that pops up on my 50" plasma is much easier for my old eyes to see than that tiny LCD screen on the phone. :)

This I do understand. A very nice feature indeed.

I have VOIP and Caller ID works fine through a remote phone jack. But that's about all. If I try to use the phone line for other Dish services it times out, although it passes the 'phone check' on the Dish menu just fine.
But that's ok. Caller ID is the only reason it is connected to my DVR at all.