It is always essential to get all such promises in writing. Any other assertions are best intentions, but if you want to rely on something, so much that you'd consider not having received it indications of a "lie", then it is your responsibility to yourself to get the promise in writing.
I cannot tell you how often I see people misinterpret marketing, perverting an objective into a promise. Don't screw around with yourself -- do yourself a favor: Always get everything you want to count on in writing.
And if you cannot get it in writing, then don't count on it.
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