Originally Posted by coldfusion11

A friend of mine at work has WOW cable here in Michigan and he has the HD package and whatnot. He said he was getting great picture and sound quality when he had a regular box without a DVR and ever since he upgraded to a DVR box he said the picture quality and sound have gone down substantially and he has called tech support numerous times and they dont know wtf they are doing and cant help him.

Does anyone have an idea of why this is true? I just thought that maybe with the new box they didnt use a HDMI cable like with the old one but I dont know I havent asked him yet.

thanks for any help you can provide me.