High Def Forum - Your High Definition Community & High Definition Resource - View Single Post - Are you an ExpressVu customer looking to upgrade to HD?

tkop12 · 01-23-2009, 03:21 PM

As many have said previously - Bell employees do not know what they are talking about. This, I believe, is due to outsourcing their call centers. Anyways, I have been dealing with the same issues for upgrading to HD. As a customer for 12 years we wanted to upgrade...Bell has lots of incentives for that..NOT! They want to charge an existing customer the full go. We told them that we would consider dealing with another company or cancel and start another account to get the incentives. We went through three different people before we were turned over to the Reward department where they will promise you the world and not follow through. We were promised that if we went out and purchased an HD receiver they would give us 30% off of the HD programming for one year; which by the way they are still agreeing to. Here's the kicker. They also promised to provide a new dish, all cable and connectors for 2 different tvs and have it installed. So we bought the receiver, called them to have the equipment sent out to us and have them arrange an installer. As it turns out there is nothing on our file that says anything about the dish or equipment, although my wife had asked for an email confirmation - which they will not do. On the side, it is interesting how they are pushing customers to visit their website for anything that you want to do....everybody is to utilize technology but they will not use it themselves. So it turns out that we need to find an installer...at $225.00 - they will not bill Bell - we need to submit the bill to Bell - which Bell will only pay $75.00. Also Bell is only sending out a dish and enough equipment for one tv. They deny any knowledge of our conversation. WELL!!!!!! Here it goes folks - the inside scoop! I talked with a new person today and he told me to request that they go back and review the recording from our conversation. Bell records every conversation for customer service purposes. So that is what I am going to do. Do not let these guys push you around. Only when you threaten to move to another company will they get off of their duffs and actually provide some service. I am not through with this company. Good luck!!

01-23-2009, 03:21 PM	#18
tkop12 What is HD? Join Date: Jan 2009 Posts: 1	Very annoyed!!!! As many have said previously - Bell employees do not know what they are talking about. This, I believe, is due to outsourcing their call centers. Anyways, I have been dealing with the same issues for upgrading to HD. As a customer for 12 years we wanted to upgrade...Bell has lots of incentives for that..NOT! They want to charge an existing customer the full go. We told them that we would consider dealing with another company or cancel and start another account to get the incentives. We went through three different people before we were turned over to the Reward department where they will promise you the world and not follow through. We were promised that if we went out and purchased an HD receiver they would give us 30% off of the HD programming for one year; which by the way they are still agreeing to. Here's the kicker. They also promised to provide a new dish, all cable and connectors for 2 different tvs and have it installed. So we bought the receiver, called them to have the equipment sent out to us and have them arrange an installer. As it turns out there is nothing on our file that says anything about the dish or equipment, although my wife had asked for an email confirmation - which they will not do. On the side, it is interesting how they are pushing customers to visit their website for anything that you want to do....everybody is to utilize technology but they will not use it themselves. So it turns out that we need to find an installer...at $225.00 - they will not bill Bell - we need to submit the bill to Bell - which Bell will only pay $75.00. Also Bell is only sending out a dish and enough equipment for one tv. They deny any knowledge of our conversation. WELL!!!!!! Here it goes folks - the inside scoop! I talked with a new person today and he told me to request that they go back and review the recording from our conversation. Bell records every conversation for customer service purposes. So that is what I am going to do. Do not let these guys push you around. Only when you threaten to move to another company will they get off of their duffs and actually provide some service. I am not through with this company. Good luck!!