Quote:
Originally Posted by Double_B
OK...so I got upgraded for "free". I called and asked when my 24 month contract was up and they said May and asked why I was asking. I told them I want to upgrade a second room to HD and that I may shop around when my contract is up to see if I can get a better deal.
He put me on hold came back and said he could give me the HD(not DVR, which I didn't want) for the $99 but then would deduct $10 per month over the next year to make it a wash. I signed up and it's on it's way. Another happy customer...as I always have been.
FWIW he originally said the DVR upgrade for it's normal price of 199 and then 10 off per month but I really only wanted the HD receiver so it was a wash.
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You better watch that, he might of lied to you just to get you to buy it. This is why..
I had my dish moved to the roof of my house because the dish was installed incorrectly the first time on a pole, not ground, nothing. I had to adjust the dish myself to get it to work for him to activate it. YEAH I KNOW! Anyway they said they would have to charge me the 50.00 for an upgrade charge but would credit me on my next bill the whole 50.00. I never saw that. i called back a few times and they just assumed I was lying and said to me that I was never told that.
So it took 6 months and still no refund. I would call back to make sure you weren't lied to. Some of the CSR's are dumber than dirt. If they sound like they don't know what they are talking about hang up and try again. Trust me, it isn't worth your time with those 11.00 an hour dumb asses