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nybatt · 01-12-2009, 01:25 PM

double b....

I recently went through the same process with D*. I called to upgrade a second room to HD, including a DVR+. initially the CSR informed me of the $199 fee for the second receiver, plus the lease fee. I 'massaged' her to eliminate 100 bucks off the 'cost' of the receiver, but that's the best I could do.... even as a 5-heart customer (is that the highest? or is their a 7?? whichever is, I've ascended to it! lol)

anyway, I pleaded my case that I was 'being penalized' for upgrading service. she agreed, but could do nothing better than the 100 dollar discount.

01-12-2009, 01:25 PM	#5
nybatt giants-yankees-rangers Join Date: Jul 2007 Location: Delaware Posts: 80	double b.... I recently went through the same process with D*. I called to upgrade a second room to HD, including a DVR+. initially the CSR informed me of the $199 fee for the second receiver, plus the lease fee. I 'massaged' her to eliminate 100 bucks off the 'cost' of the receiver, but that's the best I could do.... even as a 5-heart customer (is that the highest? or is their a 7?? whichever is, I've ascended to it! lol) anyway, I pleaded my case that I was 'being penalized' for upgrading service. she agreed, but could do nothing better than the 100 dollar discount.