My bad
Didn't mean to bash age or gender. I was angry after that last "tech" support call. The rep did the best she could and was very nice about the whole thing but it was so brutally slow going.
And after an hour of questions like "do you record often?" and "maybe your disk is full" with literally a 10 minute wait between these so very insightful questions I almost lost it. I know she has her list of common questions to ask but this was my 4th call for the same problem and I had to retell my entire history to her. Not blaming her as she was complaining about how slow her system was but brutal none the less.
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