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Les_Paul · 11-20-2008, 11:44 PM

I'm having picture freezes and audio drop outs with my recordings (SD and HD) when the disk usage gets above 50-60%. Any HD recordings made with this amount of disk usage are unwatchable.
I've called Fios "tech" support 4 times for the same problem and still no resolution. I think I talked to 50+ year old housewife tonight for an hour only to have here tell me she couldn't connect to my HD DVR in order to do a cold init. She then said that there's a small button on the back of the DVR that can be accessed with a pen that when pressed for 15 seconds will perform a cold init. Well, there is no button. She also said she can't drop ship me a new DVR until the cold init is performed. Which she can't do remotely.
Saying Fios tech support is pathetic doesn't even scratch the surface.
I may be going back to Comcast.

11-20-2008, 11:44 PM	#1
Les_Paul What is HD? Join Date: Sep 2008 Posts: 4	Fios DVR tech support is pathetic I'm having picture freezes and audio drop outs with my recordings (SD and HD) when the disk usage gets above 50-60%. Any HD recordings made with this amount of disk usage are unwatchable. I've called Fios "tech" support 4 times for the same problem and still no resolution. I think I talked to 50+ year old housewife tonight for an hour only to have here tell me she couldn't connect to my HD DVR in order to do a cold init. She then said that there's a small button on the back of the DVR that can be accessed with a pen that when pressed for 15 seconds will perform a cold init. Well, there is no button. She also said she can't drop ship me a new DVR until the cold init is performed. Which she can't do remotely. Saying Fios tech support is pathetic doesn't even scratch the surface. I may be going back to Comcast.