Originally Posted by digs5446

I upgraded to the Extreme package (new 1-year contract) over the phone last week but I never got one of those "terms and conditions" emails. All I got was a generic survey-type email saying stuff like "thank you for contacting our customer service department...if you have additional questions you can use the following links to visit out website..." etc.

The rep on the phone had told me they would send me an email about my account changes but did not mention anything about having to respond to an email about terms and conditions. I only got that generic email, nothing summarizing the account changes. I called back the next day to make sure my account was upgraded and she confirmed it was, but again nothing about any terms and conditions email. Should I be worried? I really don't feel like calling them back...