Quote:
Originally Posted by digs5446
I upgraded to the Extreme package (new 1-year contract) over the phone last week but I never got one of those "terms and conditions" emails. All I got was a generic survey-type email saying stuff like "thank you for contacting our customer service department...if you have additional questions you can use the following links to visit out website..." etc.
The rep on the phone had told me they would send me an email about my account changes but did not mention anything about having to respond to an email about terms and conditions. I only got that generic email, nothing summarizing the account changes. I called back the next day to make sure my account was upgraded and she confirmed it was, but again nothing about any terms and conditions email. Should I be worried? I really don't feel like calling them back...
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If I were you I would call back. I'm going to assume that you upgraded the bundle (might be what you had, but it was a new bundle). Anyway, from what I've read if you do not accept that agreement you will not be charged the bundled price you are expecting.
As for all this being confusing. The updated website nicely shows you what is in the Essentials vs Extreme package. While I admit Verizon poorly communicated this with customers, I don't think it is as bad as everyone is making it out to be. First off, we really need to remember that TV is not something that is essential to live, so if you don't like any of this (and I'm sure you would probably experience stuff like this with the other companies) you can always cancel and go OTA (over that air). I think the most confusing part of this whole thing is knowing who is going to be affected by what. I'm in NNJ and got all the new HD channels when NY did. As far as I can tell from various posts on DSLreports, I don't think I am going to be affected by this for a little while. I actually don't think the ExtremeHD package exists yet for NNJ or NY (might be certain parts of NY).
Basically it comes down to this. At some point everybody (and I'm going to assume NNJ & NY also) is going to need to switch over to either the Essentials or ExtremeHD package. If you want all those HD channels you are going to need to go to the ExtremeHD package and you'll get all current HD channels (once the addition is over). Now, something that you should be aware of is that any new HD additions after this (really depending on the size of the additions) can possibly fall under this same shenanigans. Really, with the amount of HD channels Verizon, did all of you really expect them to add all these channels with no price increase? I mean, Verizon does have to deal with contracts and costs for the use of these channels. It's not like the owners of Speed HD for example are just like, "Oh, hey Verizon, you wanna carry our HD channel? We'll just send it to you guys and not make you pay for it."
Sorry I just went on a little rant there, it's just that it gets to me how people always seem to forget that Verizon is a business intent on making money (which any business wants to do). It's the purpose of a business, to make money. And while Verizon might not have the best billing department or the CSR's don't know what they are talking about sometimes, I still think they are offering a pretty quality product and they are definitely offering a crapload more HD channels than Comcast or Cablevision (I looked recently for Comcast and they only had like 20 in my area). On top of all that, if you call up to change packages (always better than doing online) you can normally have it so that your monthly increase 5, 10 or 15 dollars, maybe even lower the monthly cost (as I have seem happen for some people).
Again, sorry about my rant, I just needed to get that out of my system.
-Shark2k