What I find surprising is Verizon's confusion documented here and in other threads about the impacts on its customers from the HD upgrade. I am in the Washington, D.C. area, where we have not yet received the second round of additional HD channels, although they are noted as "coming soon" on the PDF channel lineup. I called Verizon several days ago to find out what my options were, and got conflicting answers. The questions being raised are obvious ones, and Verizon should have anticipated them. But many people report having trouble getting answers.
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