I agree with the OP and Bob Walters, and I have long been a big FIOS booster. I still like the picture quality, but their inability to communicate with their customers is getting to the point of ridiculous.
I called their CS a few days ago to find out what was up. I have the Premier level HD tv, phone and internet 5/2, for $99 mo. The guy I spoke with told me that I would be grandfathered into the Premier package but I believe it no longer exists for new people. He said all the new channels they opened up here in N. Texas a few weeks ago I would be keeping and there were a lot of new HD. But they will be offering some more HD, about 12, in a few weeks, the ones showing up now as "not subscribed", and I would not get them.
I would have to upgrade a little and pay more for them and lose my 2 year contract to a one year.
I don't want to pay any more for their stuff, so I'll just keep it the way it is and see what really happens in the next few weeks, months.
It's all mixed up as usual with Verizon, so who knows what will really happen. But I don't want to spend the next two or three months playing with my bill, hoping they get it right, etc., for a few extra HD which I can get on SD anyway.
And a very good overview is here:
http://www.dslreports.com/forum/r212...ls-Information
That is my understanding of the situation.