cr8zq

Here is the transcript for the new firmware update.
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Please wait for a Samsung Agent to respond.
You are now chatting with 'Sam J'
Sam J: Hello, I am a Samsung Technical Support representative. How may I assist you today?
cr8zq: i just got the bdp1500 and updated the new firmware.
cr8zq: i have the hdmi and 1gb in the usb and it plays fine.
cr8zq: When I plug the ethernet in it goes wack
cr8zq: screen flickers, does not want to play dvd and lags
cr8zq: also heating up on the bottom
Sam J: Do you get any error message?
cr8zq: how am i suppose to get any updates if the eternet can't be plugged in
cr8zq: no error message.
cr8zq: plays fine without the ethernet
cr8zq: this is the new firmware on the website
cr8zq: what do i need to do to make everything working with the ethernet cable
Sam J: Is the DHCP enabled on the router?
cr8zq: yes
Sam J: Try the following steps.
cr8zq: The bottom is very hot to touch right now
cr8zq: Turned unit off
Sam J: Okay, first let us fix the Ethernet issue.
Sam J: Unplug all the cables connecting the router then turn off the router.
Sam J: Once the router is turned off completely then try re-connect the cables.
cr8zq: all cables
Sam J: Yes, now enable DHCP again and try to upgrade the firmware on your player.
cr8zq: ok. all cables connected with usb stick too
cr8zq: it's lagging through the setup
Sam J: I'm sorry for the delay. I'll be right with you.
Sam J: Are you able to upgrade the firmware now?
cr8zq: its checking for updates
Sam J: Good.
cr8zq: it can't find network
cr8zq: the latest version is installed
Sam J: Yes, the Ethernet cable is working fine now.
cr8zq: yes it is
cr8zq: when i unplug the ethernet the scrolling through setup is quicker
cr8zq: I put a fan to the unit to cool it down before we started and now it's hot again. I think the problem is the ethernet being plugged in
Sam J: Does the unit heats up when the Ethernet cable is disconnected?
cr8zq: I cooled the unit with the fan and unplugged the ethernet cable. Lets give it 5 minutes...
Sam J: Okay.
cr8zq: yes it is hot to the touch
Sam J: Seems to be some problem with the heat controlling unit in the player and it needs to be serviced to fix it.
Sam J: Would you like me to send you the link to fill out an online service ticket to register for service?
cr8zq: it all happened after the firmware update
cr8zq: no i'm going back where I purchased it and exchanging it for another one.
Sam J: Let me know the date of purchase of the player.
cr8zq: September 29
Sam J: You can ask for exchange if you have the return back policy with your retailer. Other wise you can get it serviced for free with the Samsung.
cr8zq: great please email me the info, but I believe I have 30 days to return the unit back.
cr8zq: Thank you very much for your time.
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My player is fine but it's too hot which will lead to stress later. Anyone else having this issue with the new firmware 080929_01.052808-F_XAA