You can try a manual download, Reset the receiver, as soon as the blue hello your DirecTV receiver is starting up screen comes up, use your remote and press 02468 and the download should start. If u have 2 lines coming from the switch to the dvr with no splitters on them and the dvr is not downloading the software the dvr may have a problem. I have seen it happen before it was because there was one line coming to the living room and a splitter was used at the back of the unit , I remove the splitter reset it and it downloaded fine,
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