I have the exact same issue, I already have an HR20 and today had an HR21 installed and it is doing the same thing you describe. I called Tech support and the lady told me to plug a phone line in and it would update. I told her that I thought it updated throught the dish because none of my others HD DVR's or standard DVR's are plugged into the phone line and they still get their updates. She then put me on hold and 5 minutes later I was disconnected. I have tried unhooking everything and starting over but no luck. Before it starts searching for the update the signal on both tuners are great and the picture is just as good as my HR20. The black receiver looks good though and the HD picture is awesome, you just have to tell it to update later if you want to keep watching. If anyone knows a solution we would appreciate your help.
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