jholtz

I have been a Dish subscriber for several years but decided to switch to Direct TV when I went to high definition so I’d only have one satellite dish mounted on the house. I bought one of Direct TV’s 3 room packages from them and they arranged for free installation.

They installed the system one week ago. The installer wasn’t familiar with HDTV but we finally got that working. They used the existing installed Dish multiswitches and also used a splitter on one line. Anyway, I have one receiver that doesn’t pick up all of the satellites, appearently due to the splitter in line. Also, it seems, based on my research, Direct TV requires a different multiswitch than Dish uses. I’ve called Direct TV and they just directed me to call the installer.

My question. Is the installer liable to come out and do the install correctly or should I just bite the bullet and buy a multi switch myself or should they have installed the multiswitch and tied into other existing cabling to eliminate the need for the splitter?

Thanks for your help!

Jim