Bell should call their customer service "customer disservice"
My experience with up grading to HD was nothing less than horrendous. As an existing customer i was told over the phone that I could get a 6100 reciever for a rental cost of $10/month to add to my two 3100 recievers. Free HD programming for 1 year ($120 value), free dish, free 4x4 multiswitch and free installation. I was charged $284 on my Visa which would all be returned to me as a credit on my account. Fine and dandy.
Well twice I took time off from work and the installer didn't show up. Customer service tells me they have no way to contact their installers??
Installer finally shows up and had everything up and running quickly. He was professional and knew what he was doing. He informs me that he is a full time installer working for Bell but that many installers are part-timers who know very little about what they are doing!
Trying to get my credit was the next feat of endurance which involved many hours on the phone talking to idiots who are obviously reading from a script.
I am very sorry sir that you have been inconvenianced and I will pass on your complaint.
Finally got it resolved after 7 months and finally telling them to come and pick up their equipment as I was switching to Starchoice tomorrow.
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