I was wondering the same thing earlier today and get this:
As per a conversation I had they do offer "in-home" service just like GE or any other nationally know brand (last time I had an issue with my GE appliance they sent a Sears tech). What I asked and what they failed to metion is something surrounding the lemon law( all states are different) in NY 3 times of repair on the same item in on a new product usually a car and it must be replaced. Sony has the same warranty verbage accept it also states the same component however to to the complexity of the high-tech TV's if there is, e.g., an issue with cloudiness of the screen, 'know issue', they can (will?) try and fix several other components that may not be causing the problem all together b/c they much rather, I guess, come back again & again than replace the TV. Let's put it another way, if you blow a tranny ummm (rephrase), transmission in a new car it would be like replacing the radiator the first time, fuel lines the next, water pump the third...see where I'm going. So rather than having to replacing the cause of the problem like a car dealership, at least the ones me and my friends have gone to, would do they rather waste time trying to repair parts that won't solve the problem. I told this to the warranty guy at Sony and he said "yeah that's pretty much right" Are they kidding? I rather deal with people I can see, hear and hit, sorry I shouldn't say I would like to hear them that's a lie. Please call yourselves to see if I'm incorrect in my statements. I'd love to be wrong on this considering the lower cost of the warranty for Sony.
# is 866-374-0134. Hope I can post #'s here.
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