dman59

Don't know if this info was posted already, haven't been online for a while but here you go!


At this time, DVR Scheduler is limited as a beta version to:
• HR20-100, HR20-700, and R15-500

Explain to customer:

• DVR Scheduler is new - and we'd like you to try it
• It's a stable version - you can easily schedule recordings using it today.
• We expect it will go into a production version in early 2008.
o You won't need to make any changes to your scheduled recordings.
o Your recordings will still be in effect, even if we change the version of DVR Scheduler.


Cost and Availability

• Cost - DVR Scheduler service:
o 0$
• Cost - PPVs:
o Varies, depending on what you choose to record and buy.
• Availability:
o At this time, only available for:
 HR20-100
 HR20-700
 R15-500

E-mail Confirmation

E-mail confirms your request to record.
• But it doesn't confirm the recording itself was successful.
• To be sure recording got scheduled, check it on your receiver.

E-mail sample:
We have received your record request from DIRECTV.com. Please see the details of your request below:

MAD TV on channel COM at Friday, Dec. 28 1:00 PM EDT

DVR#: xxxx-xxxx-5359

Location: Bedroom

We hope you enjoy this title and all future viewings.

Equipment Required

• HR20-100, HR20-700, or R15-500
o Must be plugged in.
o Must have a least one SAT-IN connection
 Must be in SAT-IN-1.
 If possible, always connect both SAT-INs - for dual tuner.
o Must have available hard-drive space for the new recordings.
• Internet connection:
o Internet does NOT need to be connected to receiver.
o Just use any computer - from work, from hotel, etc. - and log into your account on DIRECTV.com.
• Or, mobile phone:

How do I Use it?

From Internet:
1. Go to DIRECTV.com
2. Log into your account.
3. Select the show you want to record.
4. Select the receiver you want to record to.
5. When you complete the screens:
o DIRECTV sends you an E-mail to confirm your request to record.
o Recording starts, as requested.

From mobile phone:
1. Log into your account.
2. Search for and select the show you want to record.
3. Select the receiver you want to record to.
4. When you complete the screens:
o Recording starts, as requested.

How does it Work?

Your request is uplinked via the Internet to the DIRECTV satellite, and then it?s downlinked to your receiver.
• From the time you OK the recording ? to the time it gets to your receiver - takes about 5 seconds.

Possible delays:
• If there's a lot of recording traffic, it could take 10 seconds or more - but this would be rare.
• If there's a problem with your Internet connection, the process could be slower.
• If your request is by mobile phone, your phone provider may have difficulties that could slow the process

Mobile Phone types

Apple iPhone

RIM Blackberry 8100 (Pearl), 7290, 8700c, 8820, 8300 (Curve)

LG VX 8300, VX 8500

Motorola KRAZR K1 M, i850, RAZR V3, SLVR L7, v360, v365,

RAZR V3i, ROKR L6W

Nokia 2610, 6103, 6133, 6315i, 5300, 6102/6102i, 2630, 2660, 2760, 6086, 6126, 6300, N95

Palm Treo 680, Treo 700p

Samsung U740, a707, a870, a920, Blackjack

Sanyo Katana SCP-6600, MM 7500

Sony Ericsson W300i, W810i, z525a, K550i, S500


Security

• DIRECTV only collects data on which shows are recorded - for all the customers collectively. We don't monitor your personal selections.
• Parental Controls:
o The same settings apply, even if you're remotely recording with DVR Scheduler.

Troubleshooting

DVR Scheduler is part of DVR Service:
• Make sure DVR Service is on account or included in their programming package.
If recording didn't work:
• You may have recorded to the wrong receiver.
• Your receiver may have had a recording conflict.
• While you were away:
• A family member may have made a change to the current or scheduled recordings.

E-mail confirmation:

• Message confirms your request to record, but it doesn't confirm the recording itself was successful.
o To be sure recording got scheduled, check it on your receiver.

HR20 users:

• If you record a show in Standard-Def, but it also exists in
High-Def:
o The HD version will record by default.
o This is by design - we assume you would always prefer HD over SD.


What is DVR Scheduler?
• It lets you remotely record shows to your DVR or HD-DVR ? through the Internet or mobile phone.
• Which shows?
o Any shows that you already subscribe to - as well as PPVs.
o Includes HD shows if you have an HD-DVR receiver.
o Cannot remotely record DOD (DIRECTV on Demand) titles at this time.
• How?
o You log onto your account, select the show your want to record, and the receiver that you want it on.
• Which receivers can get a recording remotely, using DVR Scheduler?
o HR20-100
o HR20-700
o R15-500
• More info?
o See below.
o Or refer customer to DIRECTV.com/dvrscheduler.

Who is the DIRECTV on DVR Scheduler?
• DIRECTV is the provider of DVR Scheduler
• DVR Scheduler works in conjunction with DIRECTV.com or your mobile phone service - to let you remotely schedule recordings to your DVR or HD-DVR.

Why is it so Great? (Features)
You can set a recording -- away from home!
• On vacation? On a business trip? In a restaurant?
o Log into your account - through the Internet or your Mobile Phone - and set your favorite show to record.
Features:
• Access and search entire 14-day program guide to find the show you want to record.
• Choose which receiver should get the recording.
• Prioritize recording so you're sure it gets recorded.
• Get an E-mail confirmation from DIRECTV that we've received your recording request.
Mobile Phone or Internet
• Mobile Phone:
o Search for shows, channels, or descriptions to select a program to record.
o Quickly set a manual recording from your phone!
 For example, record channel 202 for 1 hour starting at 10 PM.
• Internet:
o See full layout of 14-day program guide.
o Prioritize recordings to avoid conflicts.
Instantly sent to receiver
• In 5 seconds, your receiver starts recording - or if it's a future show, in 5 seconds it will be scheduled to record and will appear in your To-Do List.