Just called the customer retention number (1-800-739-4388 ). I said I wanted to upgrade my hi-def equipment, she asked if I wanted a DVR, I said yes... She quoted me a price of $299, then said 'but that doesn't sound quite right'. I said "I've already got HD equipment and the HD package, so I hear that the upgrade is being done for 19.95...". She put me on hold, came back, said "It's coming up $299, but I'm going to give it to you for $19.95".... Whatever! I'm happy... They're showing up Friday, so we'll see how it goes...
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