High Def Forum - Your High Definition Community & High Definition Resource - View Single Post - My day spent dealing with XBL............

bboncorr · 09-24-2007, 11:41 PM

well my XBL went down last thursday and for some strange reason would not go back up. here is my story of what i went through,

so last night i decided to call xbl support and see if they could help me. i called about 45 minutes prior to it closing for the night. so im going through their automated system where you speak the selections. for some reason no matter what i said the machine was sending me to a wrong department. i would say "customer service" and it would send me to billing. so i got a message they where close for the night.

then i call back and the same thing happens. so i decide to call back a third time and it's still 30 minutes to close according to the listed online times and the phone listings. this time it finaly send me to customer service but it sends me straight to the message "please call back during normal business hours" and follows it up with the hours to call back at. now i know i was close to closing but i was clearly within that time frame.

so today comes and i decide to take care of this early. i call around 10 am eastern. now i get sent to a lady who is clearly young and chewing bubble gum while talking one the phone. no matter what i say the connection test is telling me she says it is something else that is wrong. she starts blaming my router even though the xbox is clearly reading the network and giving full bars. so she has me do a direct connect to the modem which came back with the same issue. then she is still blaming the router even though it wasnt connected anymore. she then puts me on hold and comes back saying i need to open ports on my router and pretty much tells me by.

so then i call back only to explain my situation to some guy who doesnt know his azz from his elbow. that conversation took all but 3 minutes. he asks me to be put on hold then hangs up on me. so now im dealing with my 3rd rep. and he states he has an idea of why my xbl is failing. he says he gotta put me on hold for 2 minutes while he runs the idea by his boss so i agee. he comes back after about 45 minutes..................yes thats right i checked the power on my cordless phone and happen to see the time when he put me on hold and looked again after he came back on and 45 minutes had definetly passed and that is definetly not the worst part. for some reason when he clicked back on i could hear him but he couldnt hear me. he states "i got good news and a think i can help you are you still there". i reply with "yes im listening". only to hear him keep asking if i was still there. so at this point im screaming into the phone and hitting buttons. i can hear him typing info into the computer and saying how he figured it out to some other guy and im going crazy listening to him. just as he is about to tell this other guy what the problem was he hangs up the line.

so then i quickly call back only to get another girl who isnt interested in helping at all. she seems more concerned with taking me through all the power cycles and making me do every other basic trick to get it back up. even after explaining i have talked to so many support people today and did all this stuff 10x she still insisted i needed to do this stuff for her and if it didnt work she would try the higher level of stuff. so after im done doing all this basic power cycle stuff she tells me she is stumped and didnt know what else to try. i asked her about the other tricks she knew and pretty much put me on hold and hung up on me. i call back all pissed off thinking im gonna get all pissy at the first person who answers just so i can get through to the second tier of support and as luck would have it my comcast internet goes down for about 10 minutes. when it comes back up i call again and right when the person answers my internet goes down again. at that point i must have gave birth to new swear words that may never be spoken by anyone again. they where amazing glorious words that would make a bikers mother proud.

so finaly i get through the 2nd tier of support and even that guy was totaly stumped. he said he never heard of xbl failing with a direct connect and everything else passing (with the account being in good standing). he said this was a complete 1st for him and he has seen some wierd stuff while dealing with xbl (now im wondering what this guy has seen).

all that happened between 10am and 3pm yesterday. so my cousin comes over and starts up madden 08 and while he is playing for no apparent reason my xbl turns back on. so after all that b.s. i went through was for nothing. all it took was a little luck from my cousin who was born on st. pattys day.

09-24-2007, 11:41 PM	#1
bboncorr High Definition is the definition of life. Join Date: Nov 2005 Posts: 4,418	My day spent dealing with XBL............ well my XBL went down last thursday and for some strange reason would not go back up. here is my story of what i went through, so last night i decided to call xbl support and see if they could help me. i called about 45 minutes prior to it closing for the night. so im going through their automated system where you speak the selections. for some reason no matter what i said the machine was sending me to a wrong department. i would say "customer service" and it would send me to billing. so i got a message they where close for the night. then i call back and the same thing happens. so i decide to call back a third time and it's still 30 minutes to close according to the listed online times and the phone listings. this time it finaly send me to customer service but it sends me straight to the message "please call back during normal business hours" and follows it up with the hours to call back at. now i know i was close to closing but i was clearly within that time frame. so today comes and i decide to take care of this early. i call around 10 am eastern. now i get sent to a lady who is clearly young and chewing bubble gum while talking one the phone. no matter what i say the connection test is telling me she says it is something else that is wrong. she starts blaming my router even though the xbox is clearly reading the network and giving full bars. so she has me do a direct connect to the modem which came back with the same issue. then she is still blaming the router even though it wasnt connected anymore. she then puts me on hold and comes back saying i need to open ports on my router and pretty much tells me by. so then i call back only to explain my situation to some guy who doesnt know his azz from his elbow. that conversation took all but 3 minutes. he asks me to be put on hold then hangs up on me. so now im dealing with my 3rd rep. and he states he has an idea of why my xbl is failing. he says he gotta put me on hold for 2 minutes while he runs the idea by his boss so i agee. he comes back after about 45 minutes..................yes thats right i checked the power on my cordless phone and happen to see the time when he put me on hold and looked again after he came back on and 45 minutes had definetly passed and that is definetly not the worst part. for some reason when he clicked back on i could hear him but he couldnt hear me. he states "i got good news and a think i can help you are you still there". i reply with "yes im listening". only to hear him keep asking if i was still there. so at this point im screaming into the phone and hitting buttons. i can hear him typing info into the computer and saying how he figured it out to some other guy and im going crazy listening to him. just as he is about to tell this other guy what the problem was he hangs up the line. so then i quickly call back only to get another girl who isnt interested in helping at all. she seems more concerned with taking me through all the power cycles and making me do every other basic trick to get it back up. even after explaining i have talked to so many support people today and did all this stuff 10x she still insisted i needed to do this stuff for her and if it didnt work she would try the higher level of stuff. so after im done doing all this basic power cycle stuff she tells me she is stumped and didnt know what else to try. i asked her about the other tricks she knew and pretty much put me on hold and hung up on me. i call back all pissed off thinking im gonna get all pissy at the first person who answers just so i can get through to the second tier of support and as luck would have it my comcast internet goes down for about 10 minutes. when it comes back up i call again and right when the person answers my internet goes down again. at that point i must have gave birth to new swear words that may never be spoken by anyone again. they where amazing glorious words that would make a bikers mother proud. so finaly i get through the 2nd tier of support and even that guy was totaly stumped. he said he never heard of xbl failing with a direct connect and everything else passing (with the account being in good standing). he said this was a complete 1st for him and he has seen some wierd stuff while dealing with xbl (now im wondering what this guy has seen). all that happened between 10am and 3pm yesterday. so my cousin comes over and starts up madden 08 and while he is playing for no apparent reason my xbl turns back on. so after all that b.s. i went through was for nothing. all it took was a little luck from my cousin who was born on st. pattys day. __________________ Living Room pioneer kuro plasma PDP-5010FD (9.9) Denon 4308CI (9.5) B&W 683's, HTM61, 685's (9.0) Sony PS3 (9.0) Sony BD-S350 (9.5) HSU VTF-3 MK3 sub (9.0) Harmony 1000 (9.5) XBOX360 + HD DVD (9.2) Nintendo Wii (7.5) Netflix Roku (9.0) Gaming Room 60A3000 (8.7) Halcro ssp200 (10. perfection) 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