?? I called a couple of days ago and the only thing the rep offered me was the assurance that my 250 would keep receiving the channels it does now. Nothing about upgrade, or anything that remotely resembled a retention effort. No, I didn't ask for customer retention, and it wasn't offered. If D* wants to keep my business, I shouldn't need to beat the bushes to find the correct person or department on my own.
I've been with D* since the original RCA HD receiver, but now that Cablevision is offering more HD channels free as part of their digital service, and seems to offer premium channels D* does with no noticeable blocking, I really don't see any reason to stay with D*. At least Cablevision in my area has been very prompt is resolving problems and offering free exchanges of cable boxes for newer service offerings.
So, in summary, my 250 I paid $900 for won't receive new channels, but I will be able to get them on cable without having to put up with the arrogant CSR's at D*. Guess what direction I'm leaning...