I have an interesting story about my purchase from Overstock.com. They were fantastic, very helpful customer service. The problem was with BEKINS who was used to deliver the set. Their subsidiary for home delivery has me irritated to the point of no return. I am mos t likely going to cancel my order because of them.
They were supposed to deliver my set last wednesday by 10AM, but didn't. They resceduled for Saturday AM, and never showed up or called. Monday they said they'd call me back to setup a delivery window, and never did. I finally got ahold of them Tuesday and was told the delivery would happen that day, but they could give me a window. I explained I would be available ALL day except for 3-4PM because of a tax appointment. The woman said she would make sure to note that. So what time to the drivers call me, RIGHT at 3PM as I am going into my appointment. They said they cannot deliver later that day at all. I call their manager and trying to retain as much calm as I could, lit into him. He said that I should have been available and that his delivery men can not accomidate my meetings! I let him know that if they hadn't blown me off multiple times already, this wouldn't be a problem!! Last he said, they "MIGHT" be able to deliver my set Saturday.
I called Overstock.com and they were awesome. A supervisor has actually been calling me to check up on things. At this point though, I am cancelling my order (unless it is delieverd in the next day or two). I can only take so much before I give up.
Upside, Overstock.com rocks.
Downside, avoid BEKINS moving or ANY related company at ALL costs!!
Seth
|