That's probably because the program content wasn't HD. It was NTSC pumped over an HD channel.
This is a very common occurence. I have the 4 preminum channels (HBO, etc) and maybe 1/2 to 2/3's are HD. The remainder is 4x3 with bars on the side.
I can't even depend on my TV Guide to tell me if the program is in HD. Many times there is no HD symbol, yet the movie is in HD like RISING SUN and PITCH BLACK to name just two.
As far as I can see there are only 3 channels that are 100% HD all the time (that I have) and they are Discovery HD Theater, TNT and INHD. I believe HDNET is also 100% but I don't have it so I am not positive.
The biggest problem is HD programming content. If the original program was filmed with 35mm camera's then it has to be transfered to HD format, the way you would do for a movie. If HD-CAM was used then excellent chance you will see it in HD.
HD is just a few years old. It took Color TV 13 years before all programming was in color and we had a whopping 12 channels.Today that number is over 200.
Be patient
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