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adhood · 02-10-2007, 06:54 AM

I purchased a Sammy 42" from Tigerdirect.
TV was shipped via Roadway Freight

Check via Roadway's website to track the TV.
Expected Delivery Date: 1/29

It's the 29th and 5:00 p.m. and NO TV.

I once again check the tracking status. It shows the TV as DELIVERED.

I almost freaked out. I call Roadway immediately.

The CSR calls dispatch which than calls the driver.

Somewhere there was a mistake and the TV was accidently marked as delivered.

A rep of Roadway told me that the TV would be redelivered on the 30th in the morning.

The morning of the 30th (@ 7:30 a.m.) I check the tracking status.
It says, "package sitting at XXXX dock in Chicago, IL"

I call Roadway to figure out what's going on. The lady tells me that all the drivers have been dispatched and the earliest the TV can be delivered is 31st.

*Sidenote: Tigerdirect has an B&M store in Naperville, IL. I stay in N.W. Indiana. The total distance is 40 miles. I don't own a vehicle large enough to fit a DLP TV. *

Here is the kicker. She tells me that they tried to deliver the set on the 29th and no one was at home.

I run a home business and was at home all day. No one came.

She then proceeds to tell me that there will be a redelivery fee.
I tell her no there won't, I was at home all day.

She then tells me that she will look into it and call me back.
I receive a phone call two hours later and delivery is scheduled for the 31st.

She finally apologizes for the inconveince and informs me that there will be no redelivery fee.

The 31st arrives and I check the status, it shows the package as out for delivery.

Jan 31st 9:00 a.m. Roadway truck pulls up. Driver kindly unloads my TV and brings it in the house. Even took his shoes off (just had new carpet installed: which he noticed).

I hook up the TV to an OTA antenna. After looking at the stunning picture, I forget/forgive everything that happenned.

02-10-2007, 06:54 AM	#218
adhood High Definition is the definition of life. Join Date: Feb 2007 Posts: 150	Tigerdirect I purchased a Sammy 42" from Tigerdirect. TV was shipped via Roadway Freight Check via Roadway's website to track the TV. Expected Delivery Date: 1/29 It's the 29th and 5:00 p.m. and NO TV. I once again check the tracking status. It shows the TV as DELIVERED. I almost freaked out. I call Roadway immediately. The CSR calls dispatch which than calls the driver. Somewhere there was a mistake and the TV was accidently marked as delivered. A rep of Roadway told me that the TV would be redelivered on the 30th in the morning. The morning of the 30th (@ 7:30 a.m.) I check the tracking status. It says, "package sitting at XXXX dock in Chicago, IL" I call Roadway to figure out what's going on. The lady tells me that all the drivers have been dispatched and the earliest the TV can be delivered is 31st. Sidenote: Tigerdirect has an B&M store in Naperville, IL. I stay in N.W. Indiana. The total distance is 40 miles. I don't own a vehicle large enough to fit a DLP TV. Here is the kicker. She tells me that they tried to deliver the set on the 29th and no one was at home. I run a home business and was at home all day. No one came. She then proceeds to tell me that there will be a redelivery fee. I tell her no there won't, I was at home all day. She then tells me that she will look into it and call me back. I receive a phone call two hours later and delivery is scheduled for the 31st. She finally apologizes for the inconveince and informs me that there will be no redelivery fee. The 31st arrives and I check the status, it shows the package as out for delivery. Jan 31st 9:00 a.m. Roadway truck pulls up. Driver kindly unloads my TV and brings it in the house. Even took his shoes off (just had new carpet installed: which he noticed). I hook up the TV to an OTA antenna. After looking at the stunning picture, I forget/forgive everything that happenned.