Originally Posted by Todd Fuller

Well I finally figured out why I had a discoloration and pixelation problem with my Sammy 5086W, it was the lamp, which is blown due to the fan not working I do believe, because I have never heard the fan come on, I just though it was a quiet one. Everything is under warranty, however the way Circuit City is handling the warranty is really bothersome.

I noticed the PQ going last week, called Circuit City Protection plan on Monday. They fax out a work order to a local repair guy within 48 hours and the repair guy is to contact you. Wednesday I still dont hear from ABC Electronics to set up a day to come repair the tv, so i call C.C. back and they tell me we will resend the work order and also send them (ABC Electronics) an email about the work order, I asked if they could send me an email of a copy of the work order so I can verify they sent it, and of course i get the "It's not company policy to release that information" line. So on Friday I call ABC Electronics and they say they never recieved a work order in my name. So back to C.C. i call. The lady tells me they originally sent the work order out on Wednesday, which I explained I thought they sent it out monday to begin within, apparently they did not. Then she proceeds to tell me that ABC Electronics had replied with an Estimated Arrival Time of Feb 8th, I asked oh they are coming to my house Feb 8th? No, of course not, that is when they are expecting to CALL me to setup a date to come repair it. After that conversationg I guess all i can do is sit and wait.

So here is my problem with Circuit City.
1. Why does it take them 48 hours to fax something when i can fax something in 3 minutes???? Just curious. The length of time it takes to process a work order/warranty claim needs to be looked at. Iam sure if I did not have a warranty and called ABC Electronics to come out to fix my tv, they would have been here by now.
2. Why not reimburse me for the week plus of cable service I am paying for but not able to use????
3. When asked about a loaner TV, only certain Circuit City stores lend out loaners, and the lady actually chuckled and said good luck this weekend, the Super Bowl is Sunday. No CRAP!!! Atleast she knew why I was pissed.
4. If I am Circuit City why wouldn't I do all that I can to assist a customer to make them feel like they matter after the sale of the product?


I apologize for the rant, it is just disappointing that a product I researched for months is having problems 7 months out of the box. I will be contacting Samsung as well, not that it will accomplish anything, but I am definately not happy with Samsung right this second.

As far as Circuit City...................Last product I ever buy from them.