Eric_V

Crutchfield
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Ordered my Samsung LTN406W 40" LCD, Onkyto TX-SR702 receiver, and Polk RM6900 surround sound speaker system with two add'l RM6801 satellites, and 3 pairs of Polk SA-2 speaker stands, plus MC speaker wire from Crutchfield.

Talk about a pleasant experience! Their customer support treat you like friends. They KNOW how to make you feel valued. There's never any attitude, and you can ask all the questions you want.

All merchandise they had in stock shipped out on time and arrived on time. The TV was delivered by Eagle Freight and they were very conscientious and friendly. They were supposed to have two guys to bring the TV into the house and there was only one guy. Since my wife was the only one home, he got a cart and brought it in himself. The box had a drop sensor which he showed my wife to indicate that it hadn't been dropped or tilted. My wife saw a medium sized tear in the cardboard and demanded that the box be opened before signing the delivery sheet. The Eagle Freight driver didn't have an attitude at all. Actually, he agreed with her and said, if it were him, he'd check inside too. Class act. Makes sense that Crutchfield uses them.

My speaker stands were on backorder. When the expected date was pushed back, I got an email from Crutchfield that same day. When it got pushed back again, I got another email. I decided not to wait any longer and Crutchfield kindly cancelled the order. They never charged my credit card.

If 5-star service, worry-free, hassle-free, and ATTITUDE-FREE customer service mean more to you than the bottom line price, then you want Crutchfield.

dbuys.com
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I wanted to get a Denon DVD-1910 but Crutchfield had them on backorder and I didn't want to wait. So as much as didn't want to order from another online retailer, I saw that dbuys.com had it in stock and they also had very good feedback ratings.

Although their website had a "sorry no picture" for that particular model, I knew it what it looked liked and that I wanted it. Their price was about $29 less than Crutchfield which I had to admit was nice. But how would the experience be?

The online ordering process wasn't as "sweet" as Crutchfield, but it was decent and all went smoothly. I asked for overnight shipping because their website says, "leaves warehouse in 1-2 business days." So I figured that if it didn't leave until after 2 business days, at least I'd have it in 3 days.

After placing the order, I didn't receive a confirmation email although upon double-checking my computer receipt which I printed out, my email address was correct. (I don't have a spam folder). So I called dbuys.com. I went through the usual "press 1", "press 3" routine and then got customer service. Didn't take long. The gentleman was courteous and reassured me that they got my order. He said since it was in stock, that if they could they'd try to ship it out that day. (Nice touch.) Well needless to say I got my DVD player overnight!! Kudos to dbuys.com for the fast shipping. They're not the Cadillac ride that Crutchfield is, but they're pretty good.

I will post an update if I run into any issues with the equipment and/or customer service.

Regards,
Eric