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Originally Posted by paulc
Like I said, it may not solve the issue, but you MAY feel better with some additional information.
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What you may find, however, is that your expectations are beyond what the franchising authority feels is necessarily appropriate. That may not apply in this specific case, but I've read messages from many folks who expressed dissatisfaction that would be received by the franchising authority with disregard. They have their own expectations for what the cable company service should provide, in terms of service, and generally, the folks who spend hours a week online discussing high-def have far more persnickity expectations than the average person, who's represented on the franchising authority.