Rick-I've had the 921 for 6 wks or so & altho I've had some software bugs, which are frustrating when they occur, overall I'm happy with it. I don't blame you for being p.o.'d. If I had your experience I woulda thrown it out the window by now!! I don't understand why they release a product & over a year later NOBODY seems to know diddly squat about it. I had everything hooked up except the 2nd coax from my LNB when the installer came. Sure glad I did, I knew more than he did just from reading the manual. Same sad story from so-called "tech support". Don't even waste your time talking to anybody that's not on the "advanced team". I had a couple of mickey mouse problems that anyone that really knew the product coulda solved for me in a few seconds.
I have been using it A LOT (I'm retired) & like I said I AM happy with it. It has locked up several times which requires a reboot (unplug it for a 1/2 minute). It should not do that but neither should my PC. Hope they get you straightened out!
ED
