I had a 811 receiver and decided to buy the 921 DVR receiver that Dish Network advertised for $549.I phoned Dish and bought the DVR.Dish sent me the dvr by UPS and had a technician install it.Only problem was ..the DVR would'nt turn on.Finally after trying to get it to work for over an hour the tech phoned his supervisor who decided to send me another 921 DVR with a post paid return UPS label for me to send the other one back.No tech appointment was set up for the second DVR.The tech who originally came to install the first one told me that ..when the second 921 comes just phone Dish Advance tech and they will walk you through the installation.
second 921 came...it would'nt go on right away...finally did.I phoned Dish Advance tech who walked me through the steps to make the programming work and to download the information.After several calls to Dish Advance tech with multiple different kinds of answers on HOW to install the 921..each person I spoke to told me the other Advance tech person had given me the wrong information.NONE of them seem to know how the 921 works.What I DO KNOW is that this particular unit had a loose screw on the back of the 921 where the remote antenna goes..and there was a loose internal metal sound from the inside of the 921.the unit just would'nt work..it only showed channel 101.The remote for the 921 worked off and on.After about 9 phone calls to Dish Advance tech within a two day period...they decided to have a tech supervisor come to my place and see why the unit does'nt work..they said the original tech could of wired everything wrong..the original tech had changed my switchbox next to my satelite dishes which are on the roof and put a DPP4 power supply plugged into my indoor wall.They said before we'll send you another 921 to replace the second 921 we sent you.But First....it's best if the supervisor sees whats gong on.Dish agreed with me that the second 921 they sent me could have problems..but they also said the way the installer put in the new wiring could of been done wrong..so its many problems.
So I have to wait another week to have the supervisor come over..who will just tell me that my 921 is bad....how stupid and unproffessional is all this??? VERY ! I TRUSTED these people and thought they ad my best interests at heart!
Dish gave me a $4.99 credit for the month since they are charging me a monthly fee for a 921 receiver's services that are'nt even working.The nice guy at dish said he tried to get me more money off but his computer would'nt let him do it.I said maybe you should ask a supervisor and he told me he is the supervisor.
One good thing..until the tech comes this week..I recconected my 811 receiver and the picture looks the best its ever looked.
Is this 921 DVR worth all the head aches?
To add insult to injury...I had paid the $549 for the 921 DVR....on my NEW Dish bill they charged $45.I phoned them and asked "why are you charging me $45? They said"that's for the tax on your 921 DVR".
I asked them.."why did'nt you just add that to the price when i bought the DVR".They had no answer to my question.