High Def Forum - Your High Definition Community & High Definition Resource - View Single Post - Sadly, they ALL lie. OR: Call twice, pay once.

DelsFan · 10-15-2006, 08:31 AM

From another thread:

"...This was important because DirecTV does not transmit HD local channels in my area yet. I ordered an antenna on-line and it arrived yesterday. I connected it then called DirecTV for assistance. [Oh!], the OTA option is not available on the new HD-DVR unit. DirecTV lied! They told me it would and even sold me an antenna to use it with…LIARS!! Why would they offer to install an OTA antenna if it wouldn't even work? I think it was just to get me signed with the hopes of me keeping their service anyway."

I'm sorry, I should have been more clear.
I was responding to another person's post, quoted above, from another thread.

I do stand by my call twice before you sign up theory; I've been told wrong the first time more often than not when asking (simple enough) questions. The three short (?) stories were examples of my recent experiences.

EVERYONE on these boards know that the tuners are not on yet

Agreed, but a miniscule percentage of people read these boards; the regular public gets screwed. Some of us come here first becuase we know we will be lied to at the store or over the phone. Because savvy buyers know that sales people are mostly uninformed and untrained. Because most anyone you talk to at any box store or on the phone with a service provider knows less than we already learned, before going to the store, with five minutes research on the internet. Because we know sales people will tell us anything, apparently because most customers are clueless to know the difference...

Now, many customers must be really stupid though - I can't tell you the times I've looked at every product (down filled comforter, tv, whatever) in a store, hunted down a salesperson, and asked them a question, only to have them go the the box or package and have them start reading to me off the package (that I already read). I assume they do this becuase they don't know one thing about the product, but also because most customers must not be able to read and/or comprehend anything in print for themselves.

Like everything else though, I guess there are two sides to this story too - if you talk to a salesman I expect he'll tell you the maximum comprehension threshold of the average customer is pretty pathetic... In an electronics store, I guess part of the training should be what to do on the rare occassion you have the opportunity to sell something to someone with a clue...

10-15-2006, 08:31 AM	#4
DelsFan "God Bless the Go-Go's" Join Date: Oct 2006 Location: Sometimes AL, sometimes Germany Posts: 92	From another thread: "...This was important because DirecTV does not transmit HD local channels in my area yet. I ordered an antenna on-line and it arrived yesterday. I connected it then called DirecTV for assistance. [Oh!], the OTA option is not available on the new HD-DVR unit. DirecTV lied! They told me it would and even sold me an antenna to use it with…LIARS!! Why would they offer to install an OTA antenna if it wouldn't even work? I think it was just to get me signed with the hopes of me keeping their service anyway." I'm sorry, I should have been more clear. I was responding to another person's post, quoted above, from another thread. I do stand by my call twice before you sign up theory; I've been told wrong the first time more often than not when asking (simple enough) questions. The three short (?) stories were examples of my recent experiences. EVERYONE on these boards know that the tuners are not on yet Agreed, but a miniscule percentage of people read these boards; the regular public gets screwed. Some of us come here first becuase we know we will be lied to at the store or over the phone. Because savvy buyers know that sales people are mostly uninformed and untrained. Because most anyone you talk to at any box store or on the phone with a service provider knows less than we already learned, before going to the store, with five minutes research on the internet. Because we know sales people will tell us anything, apparently because most customers are clueless to know the difference... Now, many customers must be really stupid though - I can't tell you the times I've looked at every product (down filled comforter, tv, whatever) in a store, hunted down a salesperson, and asked them a question, only to have them go the the box or package and have them start reading to me off the package (that I already read). I assume they do this becuase they don't know one thing about the product, but also because most customers must not be able to read and/or comprehend anything in print for themselves. Like everything else though, I guess there are two sides to this story too - if you talk to a salesman I expect he'll tell you the maximum comprehension threshold of the average customer is pretty pathetic... In an electronics store, I guess part of the training should be what to do on the rare occassion you have the opportunity to sell something to someone with a clue... __________________ Sony 60" XBR2, Toshiba HD-XA1 HD-DVD player, Phillips 3400 DVD Recorder, Linn Genki CD player, Spectral DMC-5 pre-amp, Quad 405II amplifier, Thiel CS2 speakers, Transparent Audio interconnects, Kimber 8TC speaker wire, Vibrapod isolators (they work wonders!) Last edited by DelsFan; 10-15-2006 at 08:55 AM.