Be a bulldog!
Of course I know what you're going through. I'm a DISH customer too, and that says it all.
My 622 arrived one hour after the installer left. I called DISH and was told that I would have to wait an additonal ten days to have the new service installed. And of course I tried to argue with an oriental who could only barely understand English.
I insisted that DISH call the installers and have them come back that same day. I persisted with my demand long enough that they agreed to send an installer out in two days. I've since had my new service installed.
For me, DISH is the least incompetent of providers. Cable in our area charges $10 more than DISH and gives just five HD channels, so I bite the bullet. But I have never--but never--had a good experience with DISH.
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